#Netflix careers salt lake city software
Responsible for maintaining accurate parameters within our WFM software (i.e.Accurately schedule agents against forecasted requirements that account for shrinkage, schedule inflexibility and AHT.Develop and administer agent schedules across multiple sites and partners, while ensuring the accuracy of underlying data.Ability to collaborate and creatively solve problems with non-traditional solutions.Ability to communicate complex information and concepts clearly to ensure alignment and influence decision making.Ability to learn and adapt to new or evolving technology platforms.Ability to pull and interpret data from multiple sources (Tableau, Power BI, Microstrategy, WFM Softwares).Moderate to advanced skill set within MS Excel/Google Sheets (Vlookup, Pivot Tables, Index/Match, Complex Formulas).SME on relevant labor rules/guidelines for the region inclusive of business rules observed by vendor partners.This is not a remote opportunity and this position is based out of our office in Salt Lake City, Utah. The performance expectations for this role are high, so only those excited for a new challenge should apply. The ideal candidate must be proactive, with long/short term planning and modeling experience, and able to apply unique solutions to complex scheduling issues.
Netflix has a great opportunity for an experienced Workforce Scheduling Analyst to work closely with key stakeholders to develop and implement agent schedules across multiple Latin American regions and call centers. The Netflix Global Workforce Management team is looking for a Workforce Scheduling Analyst that will support the WFM scheduling needs for the Latin American region.
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